Circle Wellness Spas isn’t a typical spa – it’s the world’s first fully private, self-guided thermal experience. The location relies on an automated entry and scheduling system, where guests move seamlessly from online booking to secure, private access on-site. Off-the-shelf booking tools couldn’t meet the spa’s high standards for security, brand alignment, and personalization.

Their objectives were to:

• Integrate a booking platform tightly with the spa’s automated entry system
• Ensure guest privacy and data security at every stage of the process
• Deliver a branded, intuitive booking experience tailored to Circle Wellness’s detailed requirements
• Provide a seamless digital-to-physical transition, where guests move effortlessly from reservation to check-in without staff intervention
• Build a scalable system to support future locations and evolving service models

The new custom digital platform and booking integration delivered tangible benefits for Circle Wellness Granville Island:

• Seamless automation between online reservations and the spa’s secure, staff-free entry system, reducing turnover time and administrative workload
• Privacy-first experience that safeguards guest data and reinforces trust at every step of the booking journey
• Branded, intuitive interface designed to reflect the premium, calming identity of Circle Wellness while meeting detailed operational requirements
• High guest satisfaction, reflected in a 4.9-star average rating across hundreds of reviews and consistent positive feedback on ease of booking
• Operational reliability, with a custom-built system that supports uninterrupted spa operations where downtime is non-negotiable

The result is a booking journey as innovative and secure as the spa itself — technology working quietly in the background so guests can fully immerse in privacy, personalization, and peace.